The Ritzy Gift accepts returns and exchanges within 14 days of delivery date. Customer is responsible for the cost of shipping returned items, but Giftsetcetera will pay for shipping exchanged items (this is limited to one exchange per order).
If you are not satisfied with your online purchase, please follow our guidelines for returns:
- Please confirm your items are eligible for return; final sale items are not eligible for return or exchange (items listed as “final sale” or marked down 50% or more are considered final sale).
- All returns must be postmarked within 14 days of receipt. Returns sent after 14 days will not be accepted.
- The merchandise must be in its original condition, in the original box or packaging, and unworn.
- Shipping labels must be attached to generic packaging, not merchandise packaging, like a shoebox.
- We do not refund shipping charges.