The Ritzy Gift long-standing success has much to do with the products offered, but the major differentiator has always been our hands-on and personal approach to customer service. We love our customers and seek to address all matters with delicate care because the happiness of our customers is the most important aspect of our business.The Ritzy Gift friendly and talented staff is close like a family and proudly ensures our customers feel the same way. We are committed to the satisfaction of every customer just as we are committed to bringing you an amazing selection of quality, on-trend accessories at affordable prices.
The Ritzy Gift processes online orders Monday through Friday, 1-to-2 business days of order placement, unless otherwise indicated in product description. Orders that are placed between 1 PM EST Friday through 11:59 PM EST Sunday will be processed on the following Monday. Should an order need to be placed on hold for any reason, we will contact you within 1 business day to collect information necessary to expedite the order. If we do not receive a response within 5 business days after contacting you, we reserve the right to cancel your order.
We accept Visa, Master Card, American Express, and PayPal. Credit card orders must be verified and will not be processed otherwise.
ORDER BY PHONE
To order by phone, call us Monday through Friday 10am to 5pm: (732)308-9052.
Please email us to inquire about our international shipping capabilities and policies.
The Ritzy Gift accepts returns and exchanges within 14 days of delivery date. Customer is responsible for the cost of shipping returned items, but Giftsetcetera will pay for shipping exchanged items (this is limited to one exchange per order).
If you are not satisfied with your online purchase, please follow our guidelines for returns:
- Please confirm your items are eligible for return; final sale items are not eligible for return or exchange (items listed as “final sale” or marked down 50% or more are considered final sale).
- All returns must be postmarked within 14 days of receipt. Returns sent after 14 days will not be accepted.
- The merchandise must be in its original condition, in the original box or packaging, and unworn.
- Shipping labels must be attached to generic packaging, not merchandise packaging, like a shoebox.
- We do not refund shipping charges.